Refund Policy

VEYRNOX is a non-custodial, self-sovereign digital asset wallet.

• The **core App** (Free plan) is free to download and use. • **Safety Plus** is a paid subscription (currently $5.99 / month) that adds Shamir-sharded backup, decoy wallet, Transaction Simulation, and other coercion-resistant features. • **AI Security Protection** is announced but not yet on sale; when it launches, it will be a separate paid subscription and this policy will be updated to reference it.

Paid subscriptions are billed by the App Store (Apple) or Google Play, not by VEYRNOX directly. This Refund Policy explains what is and is not refundable across the free core, the paid tiers, and blockchain network fees.

**Free plan:** The core VEYRNOX App is provided free of charge. Because you have not paid any fee to download or use the Free plan, there is no software fee for us to refund.

**Safety Plus and AI Security Protection subscriptions** are billed by, and refunded through, the App Store or Google Play, under the store's standard subscription refund policy. VEYRNOX does not receive the payment directly and cannot process a refund on the store's behalf. Cancel and request a refund from:

• iOS: **Settings → Apple ID → Subscriptions**, or reportaproblem.apple.com • Android: **Google Play → Payments & subscriptions → Subscriptions**

Cancellation stops future renewals. Whether Apple or Google issues a pro-rata or full refund is at their discretion, per their published rules.

When you send or swap digital assets using VEYRNOX, your transaction is broadcast to a public blockchain network. That network charges a transaction fee (often called "gas"), which is paid to the network's validators or miners, not to VEYRNOX.

• Network fees are paid directly to the blockchain network and are non-refundable. • VEYRNOX does not receive, hold, or control these fees at any point. • Once a transaction has been signed and broadcast, it cannot be cancelled, reversed, or refunded by VEYRNOX or by the network.

If a transaction fails due to insufficient gas, an invalid recipient address, or a network error, any fee deducted by the network is still non-refundable, as it reflects the computational work performed by the network.

VEYRNOX may integrate with third-party services such as decentralised exchanges, staking protocols, fiat on-ramps, or hardware wallets. Any fees charged by these third parties are governed by the terms of the third-party provider, not by this policy.

VEYRNOX has no ability to issue refunds for fees charged by, or assets lost through, third-party protocols. You must direct any such claims to the relevant third party.

Because VEYRNOX is non-custodial, we never hold, custody, or control your digital assets at any time. Your assets remain on the blockchain and are accessed exclusively through your private key and Seed Phrase, which only you possess.

If you lose access to your private key or Seed Phrase, or if your assets are lost due to: • device loss, theft, or damage, • phishing, malware, or social-engineering attacks, • an error in a recipient address you entered, or • any other circumstance outside VEYRNOX's direct control,

…then VEYRNOX has no technical means to recover or refund those assets, and no refund or compensation is payable. This is a fundamental characteristic of self-custody, not a limitation unique to VEYRNOX.

Subscription charges for Safety Plus (and any future paid tier) are made by the App Store or Google Play, not by VEYRNOX. Chargebacks and payment disputes for those charges must go through Apple or Google, who are the merchants of record.

For the Free plan and blockchain network fees, no VEYRNOX-originated charge exists that can legitimately be disputed or charged back. Initiating a chargeback for a fee VEYRNOX did not charge may constitute fraud. VEYRNOX reserves the right to challenge any unfounded chargeback and to restrict access to the App for users who initiate abusive or fraudulent payment disputes.

For paid subscriptions (Safety Plus, and future paid tiers), always start with the store you paid through, refunds are theirs to issue:

• iOS: reportaproblem.apple.com • Android: play.google.com/store/account/subscriptions

If your issue is not about the payment itself, for example a Safety Plus feature not working as documented, contact us at legal@veyrnox.com within 14 days, including:

• your subscription identifier (from the App Store or Google Play receipt), • the date and amount of the charge, and • the reason for your request.

We will respond within a reasonable timeframe. Where a store-side refund is warranted, we will support your claim with Apple or Google.

If you have any questions about this Refund Policy, please contact us at legal@veyrnox.com or through our Contact page.